Refund policy

RETURN AND REFUND POLICY

Last updated: August 20, 2026

RETURNS

We want you to be satisfied with your DaySleepZ purchase. If you are not completely satisfied with your product, you may request a return within 60 days after the date of delivery.

HOW TO REQUEST A RETURN

To request a return or receive assistance, please email support@daysleepz.com with your order number and the reason for your return.

Please do not send a product back before receiving authorization and return instructions from us.

RETURN ELIGIBILITY

To qualify for a return:

• The return request must be submitted within 60 days after delivery.
• The product must be undamaged.
• The product must be returned in its original box and packaging.
• The return must be authorized by DaySleepZ before it is shipped.

Once your return is approved, our customer support team will provide the return instructions, a return shipping label where applicable, and a Return Merchandise Authorization (“RMA”) number.

Please attach the provided label to the package and clearly include the RMA number as instructed. Returns sent without prior authorization may not be accepted.

RETURN INSPECTION

After receiving your return, we will inspect the product to determine whether it meets the requirements of this policy. The inspection process may take up to 14 business days.

We will notify you after the inspection has been completed.

REFUNDS AND FEES

If your return is approved, a refund will be issued to the original payment method used for your purchase.

After the refund is issued, your bank, credit card provider, or payment processor may require several additional business days to post the refund to your account.

A return shipping fee will be deducted from your refund. A restocking fee may also apply to certain items, including recurring subscription or replenishment products. Any applicable fees will be communicated and confirmed before you finalize your return.

DAMAGED OR DEFECTIVE PRODUCTS

If your product arrives damaged or defective, please contact support@daysleepz.com within 7 days after delivery.

Include your order number and clear photographs or videos showing the damage or defect. If the issue is visible before using or installing the product, please document it before proceeding.

Once the issue has been verified, we will provide an appropriate resolution. If a replacement is approved, it will be sent at no additional shipping cost.

NON-RETURNABLE ITEMS

We do not accept returns of:

• Customized or personalized products
• Gift cards
• Products damaged through misuse, improper handling, or unauthorized modification
• Products identified as final sale or non-returnable before purchase

ORDER ERRORS

Customers are responsible for checking their product selections, sizes, variants, and shipping information before completing checkout.

If you ordered the wrong product or entered incorrect information, contact support@daysleepz.com as soon as possible. If the order has not yet been processed or shipped, we will make reasonable efforts to assist you. However, changes and cancellations cannot be guaranteed.

CANCELLATIONS

To request an order cancellation, please contact us as soon as possible. Once an order has entered processing or has been shipped, it can no longer be cancelled and must instead be handled as a return under this policy.

CONSUMER RIGHTS

Nothing in this policy excludes or limits any rights available to you under applicable consumer protection laws.

CONTACT US

For questions regarding returns, replacements, or refunds, contact:

DaySleepZ
Email: support@daysleepz.com