Shipping policy
SHIPPING POLICY
Last updated: August 20, 2026
ORDER PROCESSING
All DaySleepZ orders are processed within 1–2 business days.
Once your order has been confirmed and processed by our fulfillment team, you will receive a shipping confirmation email containing your tracking number and a link to track your package.
ESTIMATED DELIVERY TIMES
Our estimated processing and delivery times are:
• Processing time: 1–2 business days
• Standard delivery to the United States and Canada: 5–9 business days
Free standard shipping is currently available within the United States for a limited time.
Delivery times are estimates and are not guaranteed. Orders may be delayed because of carrier disruptions, severe weather, customs processing, high-volume sales periods, or holidays such as Thanksgiving, Black Friday, and Cyber Monday.
If an item is temporarily out of stock or available for backorder, its expected shipping date will be displayed on the product page or communicated in your order confirmation.
ORDER TRACKING
Please allow up to 48 hours after receiving your shipping confirmation for tracking information to become available.
In some cases, the shipping carrier may take 5–7 business days to update the tracking status.
If you have not received your order within 5 business days after the estimated delivery date, contact support@daysleepz.com with your full name and order number.
SHIPPING INFORMATION
Customers are responsible for ensuring that all names, shipping addresses, product selections, sizes, and variants are entered correctly before completing an order.
DaySleepZ is not responsible for delays, failed deliveries, or lost packages caused by incomplete or incorrect information provided at checkout, except where otherwise required by law.
ADDRESS CHANGES AND ORDER MODIFICATIONS
Because orders are processed quickly, there is only a limited period in which an order may be changed or cancelled.
If you need to request an address correction, product change, or cancellation, contact support@daysleepz.com within 48 hours after placing your order.
We will make reasonable efforts to accommodate your request, but we cannot guarantee that a change or cancellation will be possible once processing has begun.
If the order has already been processed or shipped, you may request a return after receiving it, subject to our Return and Refund Policy.
INCORRECT OR UNDELIVERABLE ADDRESSES
If an order is returned because the customer provided an incorrect or incomplete address, we may reship it after the customer confirms the correct information.
If an order is returned or lost because of incorrect information provided by the customer, the customer may choose one of the following available options:
1. Reshipment: The customer is responsible for the new shipping cost and a USD $4.99 processing fee.
2. Refund: The order value will be refunded after deducting the original shipping cost and a USD $4.99 processing fee.
CUSTOMS, DUTIES, AND TAXES
International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.
CUSTOMER SUPPORT
Our team generally responds within 24 hours on weekdays and within 48 hours on weekends.
If you do not see our response, please check your spam or junk folder.
For shipping assistance, contact:
DaySleepZ
Email: support@daysleepz.com